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Property Management

We take pride in our property management service we offer our landlords as not only does it ensure the smooth running and proven longevity of the tenancies, top class maintenance of the properties, it also offers that all important peace of mind of possibly the biggest investment anyone is likely to have.

Our service ranges from handling minor repairs to full-scale refurbishments, extensions and conversions using our network of reputable local tradespeople. We also deal promptly and professionally with tenant queries and the day-to-day issues that inevitably arise, saving you headaches and ensuring your tenants feel well looked after.

As part of our efficient service, we perform daily rent reconciliations that enable us to take swift action on any late payments. As you would expect, we enforce rigorous financial controls to ensure the accuracy of financial information and timely transfer of payments to landlords.

  • Rent collection and chasing any arrears. We will advise you if at any stage we feel that the tenants are not going to pay and you need to take legal action. We will liaise with your solicitors throughout the process.
  • Monitoring of problems and repairs.
  • Handling of inventories and dilapidations at the start and end of the tenancy.
  • Access to a portfolio of approved contractors with competitive contractor pricing from our economies of scale.
  • Advice on relevant legislation and action taken on landlord's behalf when necessary.
  • Recommendation on marketing of the property including refurbishment service and advice.
  • Two property visits per annum.
  • Organising a professional clean.
  • Point of contact for the tenant.



020 8687 8345


Please note that the Goodfellows offices will be closed during the Easter period on the following dates:

Easter Holidays Opening Hours

Thursday 18th April - Open 8.45am - 6pm

Good Friday 19th April - Closed

Saturday 20th April - Open 9am - 5pm

Easter Sunday 21st April - Closed

Bank Holiday Monday 22nd April - Closed

Tuesday 23rd April - Open 8.45am - 6pm

Out of hours

If during the times the office is closed and you require a contractor for Urgent cases only, please call one of the following:  Please note that if the maintenance issue is not an Emergency, you may be charged for the call out of the contractor during these times.


Sean Lacey 07894 575 443                         


 Russell Gremo 07497 601 007


Said Gutlin 07775 765991                               

Gas & Water

Escape of Gas -  Transco 0800 111 999

Thames Water -  0845 920 0800

Sutton & East

Surrey Water -  0845 278 0845

What to do in an emergency?

What to do in an emergency?

Find out more.

Click here
Maintenance tips

Maintenance tips

Help and advice.

Click here

FAQs for tenants

What if I accidentally cause damage to the property?

Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance (either the landlord or letting agent) as soon as possible. You will be expected to cover the cost of putting it right. Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.

My electric oven has stopped working
  • You may have accidentally re-set the timer.  Check and reset your clock.
  • If there is no power at all, check your fuse box to ensure that the circuit hasn’t been broken.
My washing machine is not draining, or has stopped mid cycle
  • Your pump filter is probably blocked.
  • Drain the machine and check the filter for foreign objects.
My sink is draining slowly / not draining at all
  • This is likely to be caused by a build up of food and lime scale.
  • Buy a sink/drain unblocking liquid to remove the blockage.
My radiators aren’t hot all the way up
  • There is too much air in the system.
  • You need to bleed your radiators.
My central heating isn’t working properly
  • Checked that the thermostat isn’t set too low.
  • Make sure the timer is set correctly on the boiler.
My Electrics keep tripping
  • Check if it is a particular appliance in your home that is the problem by means of elimination.
My toilet flush has stopped working
  • Use a bucket of water to flush the toilet whilst waiting for a contractor to repair.